Privacy Policy

1. Introduction

Synergy Security Solutions (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.

2. Information We Collect

We may collect the following types of personal information:

Full name and contact details (email address, phone number, physical address)
Company details (if applicable)
Information submitted through contact forms or quote requests
Website usage data (IP address, browser type, pages visited, cookies)
Any other information you voluntarily provide to us

3. How We Collect Information

We collect personal information when you:

Fill in a contact or enquiry form
Request a quotation or service information
Communicate with us via email, phone, or website
Browse or interact with our website (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotations
Deliver and manage our security services
Improve our website and customer experience
Communicate important updates or service information
Maintain internal records and compliance requirements
Prevent fraud and ensure website security

5. Legal Basis for Processing (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), we process personal information based on:

Your consent
The necessity to perform a contract or service
Legal obligations
Legitimate business interests

6. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

Trusted service providers who assist in operating our website or business
Regulatory or legal authorities when required by law
Internal staff or contractors who require access to perform services

All third parties are required to maintain confidentiality and data protection standards.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Loss
Misuse
Unauthorized access
Disclosure or alteration

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our website may use cookies to:

Improve website functionality
Analyse website traffic and usage
Enhance user experience

You may disable cookies in your browser settings, although some features of the site may be affected.

9. Your Rights

You have the right to:

Access your personal information
Request correction or updates
Request deletion of your personal information (where legally applicable)
Withdraw consent for marketing communications
Lodge a complaint with the Information Regulator (South Africa)

10. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purpose it was collected for
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Synergy Security Solutions
Email: barend@synergysecurity.co.za
Phone: +27(0) 83 267 4777
Website: https://synergysecurity.co.za/